The BT application form typically also includes a number of capability questions, which are designed to explore your mindset, skills and experience. Font: '', Why do you want to work for BT?Q. Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased Full Suggested Answer & Detailed Response, Question 7, Thats the end of your BT interview. Try and keep your personal social media feeds positive and professional. "BT Openreach" does not exist as Openreach are a separate company. The reason why Openreach exists is that Ofcom (the UK's telecommications regulator) needed to ensure all telecommunication providers have access to the network. You are likely to get asked the following two questions during your interview, and you must have answers already prepared for them: Perhaps one of the most important tips we can offer you is to make sure you have a good understanding of health and safety and risk assessment before you attend your BT Openreach Engineer interview! Prices are regulated by Ofcom, as is the service as a whole. Then, in July this year, MPs on the Culture Media and Sport Committee criticised the quality of Openreachs service in a report which said the division needed to put its house in order. This means that every time you visit this website you will need to enable or disable cookies again. Full Suggested Answer & Detailed Response, Question 7, Why? FontSize: '', It was important as BT had always owned the majority of the fixed line network, giving it a major advantage when it came to offering services to customers. Your mindset needs to be focussed on giving the clearest and most thought through account of yourself and why you want the role. Why do you think you will be a good Openreach engineer? If you cancel before the 30-day trial ends, you will not be charged. MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. I had my interview yesterday, and I did great! How can BT continue to beat its competitors? Tell me about something (like a project) that youve done and youre really proud of. What are your strengths and weaknesses? window.addEventListener( 'load', function() { Full Suggested Answer & Detailed Response, Question 9, Expert responses that you can use during your interview. Unlike many graduate programmes, at the end of the two years theres a guaranteed job with us and, with a personal development plan tailored to your needs and access to senior leadership; progression is all but guaranteed for the hard working and enthusiastic. Firstly, these interview questions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. How Did You Handle a Difficult Situation? Order today and you will get this bonus guide FREE offer available for a limited time only. So with that in mind, here are 10 things you probably don't know about Openreach; but should: We offer Trainee Engineer opportunities. I have applied for this position because having studied the job description I feel everything about the role is aligned with my skills, qualities, and career aspirations. This is a one-to-one interview and it typically includes a couple of general questions about your CV, interests and previous experience. Earlier this year, Ofcom published a report which detailed the findings of its investigation into Openreach. Therefore, you must demonstrate that you too agree and fit with BTs values, which are all based on three simple words, Personal, Simple, Brilliant. Q22. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). Tell me a time when you found a solution to a difficult problem? well if we want competitive prices we need multiple networks. OPENREACH ENGINEER Interview Questions and ANSWERS! PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). Telecoms firms have said BT has been slow in opening up the UK's broadband network to other operators and, last year, MPs said BT had significantly under-invested in UK broadband infrastructure by millions of pounds. Related: How to reduce ping. And, let's face it, flattery is never a bad thing. QUESTION: What is the culture like within Openreach? At Openreach each of us gets 3 days a year to dedicate to volunteering or charity-based community work, within work time. Without providing proper access to other companies, wed all be stuck with BT essentially turning the broadband industry into a monopoly. BT Openreach Engineer Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, Tell me something youve improved? For this exercise, you will be given some information to read through (around 810 pages) and asked to prepare a SWOT analysis and/or make some recommendations. 08:01Q6. BT then takes over the process again at the assessment centre stage. Give me an example when you provided great customer service. Were these self-taught? The EU would be unlikely to grant permission to fully break up BT and Openreach a fact which is highly likely to have influenced Ofcoms decision to keep Openreach within the company. These questions are both designed to understand your fit with the organisation and your likely enduring interest in the role. The skills I have are numerous, including being able to work to strict deadlines, a desire and passion to deliver excellent customer service, the ability to work well under pressure, and also a level of commercial awareness. Whats your worst quality?Q. Q19. Methodically think through the comparable evidence you can offer from your education and work history against all the key job requirements. If you are an employer and interested in working with VERCIDA to promote your Within this bonus, you will get Richards breakdown of this question and 3 golden responses to aid your answer for your interview! DECISION-MAKING Interview Questions and Answers! Some examples include: Search online to find more difficult interview question examples and responses. Tell me about a time you failed? Help us find the best workplace for you by sharing more about yourself. Q21. Tell me about a time when you had to overcome a difficult challenge? BT has always, and still does, own the majority of the network itself, but Openreach was created with a view to making the network available to all. So many notes already, would have went into this interview the wrong way. I have an interview today ill update you on how i do :). Daniel Hughes auf LinkedIn: BT chief warns Openreach fibre push will 'end in tears' for rivals Did you know that users who have filled in their profile details are 42 times more likely to get matched with the right employer? 01:28Q2. So many notes already, would have went into this interview the wrong way. Tell me about a difficult challenge you had to overcome? Tell me a time when you went above and beyond for a customer? I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. (With Examples) How to answer "Why do you want to work here?" Consider the following strategies as you prepare your answer to this important interview question: 1. Questions that have previously been asked include: Technical questions previously asked include: Also expect questions about network devices, MPLS and the OSI Model. Full Suggested Answer & Detailed Response, Question 11, These bonuses include free guides, powerful online training and more! What do you know about Openreach?Q10. Check out this example answer: scp.async = true; Full Suggested Answer & Detailed Response, Question 10, At the time, there was talk of Ofcom potentially ordering Openreach to split entirely from BT, but the regulator stopped short of such a drastic move. So there is no risk. Q13. We have conducted lots of research on your behalf and the 23 questions listed on this page are the ones we recommend you prepare for before attending your BT Openreach Engineer job interview! Tell me about a time you had conflict at work? Q24. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. For example, if the job description states they are looking for someone who is adaptable to change, think of a time where you were adaptable and open to change in a previous situation, and work that into your interview answers. Tell me about a time you worked in a team or on a project. Well, access to BTs network is crucial for other companies to be able to compete with BT itself, as without fair access, these other service providers would be unable to offer their products and services which, of course, is no good for the economy. Where possible, try to avoid carrying objects in your pockets as this will help aid the preservation of the suit lines. BT is also a well-established organisation, and youll no doubt be asked questions about the organisation itself, such as How are your skills and qualities applicable to this role at BT? and Why do you want to work for BT?. What are your salary expectations? Were an incredibly well connected and supported network of people with a strong sense of community and customer service. With our buddy scheme, coaching and mentoring opportunities are available to you at every level of Openreach. Theres more to Openreach than meets the eye. Circuit Board x1. This online course will instantly be free for you to access for 30-days. 61% of frontline managers say there's a disconnect in communication with head office. Meanwhile, the government said a full split of Openreach from BT still remains an option, so while BT has managed to dodge a bullet this time around, drastic changes need to come quickly if the company is going to maintain its control of Openreach. Love + medicine is who we are, it's what we do, it's why people want to work here. odf, Thank you so much..i have an interview laterit helped a lot to boost my confidence. To They might do a reaction test, soon as you answer a question theyll immediately fire another one. Why do you want to work as an openreach engineer? How and what were the lessons learned? What experience did you learn from university? Do you think that BT could tap into these trends success? Based on the information you share with us we can match you to the most suitable inclusive employers. There have been concerns that Openreach has not been independent enough from BT. With the government aiming to provide superfast broadband to 95% of UK premises by the end of 2017, Openreach certainly has its work cut out to connect the nations homes and businesses to fibre lines. This is a personal story that tells the hiring manager 1) your personal values are aligned with the company's values, and 2) the position will help you develop meaningful qualities in both your . How would you manage a difficult stakeholder or client? please use the contact form HERE. Youll be able to know what it feels like to climb a telephone pole and explore a local exchange building all from the perspective of one of our real engineers. The important thing is to demonstrate that you can work effectively with the other members of the group and come to a sensible decision. Why do you want to work for Openreach? Get started by setting up a Google Alert for BT. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Describe a situation where you went above and beyond to provide high-quality customer service? All of our products and resources are protected by our 30-day no questions asked money back guarantee. (How to PASS an Openreach Job Interview!) Full Suggested Answer & Detailed Response, Question 12, I had my interview yesterday, and I did great! Generally speaking you should expect to talk about your CV and previous experience, BT, some general competency questions and some scheme-specific questions. Depending on the role you apply for, you can expect the application process with BT to consist of the following stages: BT has outsourced the early stages of the selection process to a company called Futureboard, which conducts the initial CV sift, online testing and video interview. Full Suggested Answer & Detailed Response, Question 5, Who has created the answers to the interview questions? Thank you so much for this, extremely helpful! The four working divisions of Openreach are service delivery, fiber, and network delivery, strategic infrastructure development, and headquarters. Thereafter, its just 27+vat per month. If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do? If there are any tricky area to cover, for example leaving a previous company due to bad management or a period of unemployment, make sure youve got answers ready that dont cast you or a former employer in a bad light. setTimeout( function() { Q11. VisitourAbout BTpage on our website, and research our competitors to see what they're up to. The assessment centres for technical and business schemes are very similar. Why did you choose your university course? Be sure to read this article on writing a great CV. by Richard McMunn of: https://passmyinterview.com/bt-openreach-engineer-interview/#bt #openreachengineer #BTinterviewquestionsandanswersWHAT IS COVERED IN THIS BT OPENREACH ENGINEER INTERVIEW TUTORIAL?- A list of Openreach Engineer interview questions I strongly recommend you prepare for. Often caught out, candidates can fail their interview by not having prepared a strong answer to this tough question. How to answer the interview question, "Why do you want to work for BT?" This question, sometimes phrased as "Why BT?" or "Why work for BT?", is almost certainly going to come up during your BT interview, so it is essential that you prepare a strong answer for it. rtf, This website uses cookies so that we can provide you with the best user experience possible. scp.type = "text/javascript"; and independent advice on what to buy. When expanded it provides a list of search options that will switch the search inputs to match the current selection. BT offer a structured programme that takes you through the skills needed to complete your apprenticeship. Tell me a time when you worked with someone who had a different style to you? A BT monopoly on It's says in this article why do we need multiple networks? Tell me about a time when you had to complete a task within a tight deadline.Q21. If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do?Q11. Why do you want to work for BT openreach. Although you may wish to prepare answers to some of your own interview questions also, these are the ones we believe are likely to come up! Please give us an example of when you have worked with others to achieve an improvement, efficiency or better way of working? Q7. If you disable this cookie, we will not be able to save your preferences. Your questions and answers helped me tremendously to land my first Tech job. Now you need to prepare. What are your salary expectations in this role at BT? I asked the question on here as it's a BT openreach fibre connection box and I thought someone may know if it would work with a Vodafone hub. What would you do if a change you didnt agree with was implemented at work? Therefore, it is not surprising that competition for places on the BT Openreach Graduate scheme is fierce. These bonuses include free guides, powerful online training and more! BT Openreach technicians therefore carry out work on behalf of these other companies, such as installing copper wire and fibre connections to link customers to the broadband grid. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. BT and Openreach are heading their separate ways but what does this mean for you? This not only shows you understand the role and qualities BT are seeking, but you are also backing up your claims that you can fulfil the role with your prior experience. Get all 26 interview questions and suggested answers for your interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). And dont just go through the motions. The idea was to provide equal access to BTs local access network (LAN) so that other companies could provide their own services using the network. Do you have questions for the panel?CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:https://www.linkedin.com/in/richard-mcmunn-coach/DOWNLOAD ALL 23 GREAT ANSWERS TO BT OPENREACH ENGINEER INTERVIEW QUESTIONS IN A PDF GUIDE BELOW:https://passmyinterview.com/bt-openreach-engineer-interview/ What did it involve? What are your strengths and weaknesses?Q7. ), UPDATE: I got the job offer. Suggested answers verified by our panel of interview experts. Q16. 2023 PassMyInterview.com. Q12. Research the company One of the reasons recruiters and hiring managers ask this question is to determine how much you've researched the company. How did you convince others? Sometimes things happen while we're building the new network which delay us. No two days are ever the same as a BT Openreach Engineer, and with formidable training, benefits and a great salary, it is a job you are likely to find highly rewarding. We dont blame you. Q12. It is also advisable for you to demonstrate in your answer that you recognise BT is a well-respected company with a long-standing history behind it, with a reputation for great customer service. Full Suggested Answer & Detailed Response, Question 3, I am someone who has high standards and I like the fact the training I will receive will be to a very high standard. Purchase the full package below for just $4.99 to download the answer to this and all of the interview questions featured on this page! Daniel Hughes on LinkedIn: BT chief warns Openreach fibre push will 'end in tears' for rivals What coding languages are you familiar with? What is a risk assessment and what are your thoughts on them? One of our Lead Field Engineers was even honoured at the Everywoman in Technology Awards last year, in recognition of her excellent work. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. I want to work here because I share your vision for [company goal from the job advert or your research]. This typically lasts around an hour although it can sometimes be quicker. Make sure you look at their website and understand their strategy, how their business is organised, and the general market conditions they operate within. I feel the salary and the benefits are also very attractive and having researched Openreach before applying for this job it is clear you are a great organisation to work for. Q26. Tell me what you know about Health and Safety. Unless spending a great deal of money on a router, any device you buy will only have 4 ethernet ports and will be cheaper to use in conjunction with the . We are using cookies to give you the best experience on our website. Full Suggested Answer & Detailed Response, Question 8, Virgin Media can't do fast symmetrical services because of the out dated technology their broadband is running on - they have always struggled on upload speeds but now, they are a long way behind even Openreach FTTP but go independent if you need lightning fast upload speeds, if you can. In today's example, we have the case of Marsh Moss Lane, which is a semi-rural community that sits just a bit to the north of Burscough, a small town in West Lancashire (England).The lane reaches around 11 houses and a small business park of 10+ units. PlacementID: 'plte5ygLBZuT8RrDXzB', Finally, we have eliminated all risk for you. well if we want competitive prices we need multiple networks. What do you like about them? All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. Duct Tape x1. What do you know about Agile project management? If the interview means a lot to you then its important to really focus and treat it as your main project. Emmanuel Abbey on 2 May 2020. . This online course will instantly be free for you to access for 30-days. Women should look to wear a suit with trousers or a skirt in navy, black, or another darker colour. Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. TIP 3 Many candidates will get invited to a BT video interview. But its also important in terms of consumer choice. If you employ me in this Openreach Engineer position I will always act as a positive role model for the company and I will carry out my duties diligently and professionally., I want to be an Openreach Engineer because I want a job where I have the responsibility for carrying out my tasks safely and to a high standard. } ); Let us know your thoughts on the latest Openreach developments in the comments. Im on step two ! Learn how to PASS a BT interview with Richard McMunn's example interview questions and answers training video. Give Me The Answers To My Interview! BT STEM Crew is a new digital education programme for 11-16 year olds. Thank you for sharing. What forces are influencing the industry? Full Suggested Answer & Detailed Response, Question 5, scp.onload = function() { Here at Openreach, we actively encourage young women to enter into STEM (Science, Technology, Engineering & Mathematics) careers, providing them with an abundance of opportunities for career progression and learning at BT. 1. . Do you have questions for the panel? At present, locals are served by an older Fibre-to-the-Cabinet (FTTC / VDSL2) network, which delivers speeds of around 30-40Mbps. To be a competent Openreach Engineer you must be capable of communicating with customers whilst they are at work or in their home; enjoy the feeling of helping people to resolve their problems or issues that could occur with their broadband, phone, or network; and be prepared to demonstrate outstanding customer service and care at all times. How did u do it? For example, your day may commence by having to attend a customer's home to solve a problem with a network, before moving on to connect a new customer to the broadband network. Wire x1. Q8. Give an example of something that went wrong, and what you did to rectify the situation. FREE 30 days access to our BESTSELLING online Interview Training Course! We offer a competitive starting salary and pay for all your training. I struggled tbh. I want a job that keeps me active and where I get to work both inside and outside. Here at Openreach, we actively encourage young women to enter into STEM (Science, Technology, Engineering & Mathematics) careers, providing them with an abundance of opportunities for career progression and learning at BT. You are the tops! This tricky interview question has multiple meaning that you need to consider cafefully when answering, but there is a golden response you can use! See this article for general advice on aptitude tests. For example, providing services to a tenant. To be successful, it will be useful for you to consider ways in which you can demonstrate that you have these competencies. }; Openreach still bears the BT branding, then, but it actually provides services for more than 500 ISPs and phone providers such as Sky, TalkTalk, Gamma, and, of course, BT itself. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. What action did you take? 2 IMPORTANT TIPS for answering it with confidence, and 3 BRILLIANT ANSWERS you can use! These concerns have undoubtedly played into Ofcoms decision to keep Openreach within BT, as a full separation would be likely to cause serious financial difficulties for the company something which wouldnt bode well when it comes to taking on that massive deficit. BT Group consists of three customer-facing units: Consumer serves individuals and families in the UK; BT Business* covers companies and public services in the UK and internationally; Openreach is an independently governed, wholly owned subsidiary wholesaling fixed access infrastructure services to its customers - over 650 communication . You can find out more about which cookies we are using or switch them off in settings. Tell me a time you had to work with a difficult co-worker.Q20. DivID: '', To access the tests, click here. So there is no risk. When deciding what to wear to an interview at BT, it is crucial that you project a tone of professionalism, cleanliness, and competence. Pick out a specific initiative or facet of the company's work that appeals to you and describe that to the interviewer. Tell me a time when you provided brilliant customer service? Tell me about yourself. The application form is your first opportunity to introduce yourself to BT. So there is no risk. config = { While engineers are repairing and maintaining the local access network then, many of them are also working on installing new lines to help reach the 2017 target. All rights reserved. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. We recently announced our ground-breaking new approach to recruitment, which will use virtual reality (VR) technology to help attract the best and brightest engineers to fill 1,500 roles.

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