We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. We guide you before, during and after your relocation. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie. 1 Dec 2022. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. Reply from Rentola.com - Making property search smarter. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Kindly do something. When I explained what happened, they listened and attended to the issue. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Best regardsRentola.it. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! Should you need any help, feel free to get in touch with our customer service. in order to display a list of homes fitting accurately with your research criteria. Super helpful and kind. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . any help, feel free to get in touch with our customer service. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Best regardRentola.ie. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. If you know, for example, that the . I would highly recommend Rentola. Moving out for the first time? Most retailers see this direct interaction as a. Overall superb experience. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. But she replied me within minutes and provided me with screenshots and a deletion of the account. In the Real Estate Rental Agency category. Contact our customer service at: info@rentola.ie. Search. We guide you before, during and after your relocation. Were sorry you arent satisfied with our service. Voice your opinion today and hear what 295 customers have already said. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Kind regards, David Rentola. Here are 8 tips for writing great reviews. Do you agree with Rentola.com - Making property search smarter's TrustScore? When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. any help, feel free to get in touch with our customer service. Ci dispiace che non siate soddisfatti del nostro servizio. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. I was amazed. 20 then to just go VIEW a house. It goes against our guidelines to offer incentives for reviews. Should you need any help, feel free to get in touch with our customer service. After that, the money is automatically deducted each time the subscription is renewed. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . I cancelled my subscription so they gave me a free week. . If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Hello Paulpablo,Thank you for taking the time to write us your feedback. We will not refund any amounts paid unless there is a technical error. On my last review, Rentola said they would contact me regarding my issue. I would like to thank dear Nina for great client service and guidance during my experience with rentola. Rentola was great at helping me with my problem. A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. Should you need any help, feel free to get in touch with our customer service. We have requested your contact details so we can get in touch with you. They resolved my refund issue within a few hours with no quibbling. Account name: Driftskonto People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Why oh why didn't I read the reviews. I sent messages on facebook, mail, etc. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. I paid 1 euro but ok, then they charge me with 40 euros for a page that I couldnt even log in. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. no: 2360 If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Hi Celia,Thank you very much for your review. 12 good customer service examples. Collins COBUILD Advanced English Dictionary Below is a list of 12 good customer service examples we put together: 1. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Best, DavidRentola.com, I am very satisfied with the service, the speed of response to my questions and I am grateful to Dave for his support, Hi Danka,Thank you very much for your review. Companies can ask for reviews via automatic invitations. How do I cancel my subscription? They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Best, DavidRentola.com. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. Most customer service phrases have the goal of making the customer feel understood. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. 29 customer service phrases. Find rental home in Warsaw. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Customer Care vs. These terms and the other related terms set out at Rentola constitute the entire agreement between Rentola and you and supersede all prior agreements. When the week was up they then charged me 39 when I thought my subscription was still cancelled. Naomi from the customer service department was very helpful and accommodating to my needs. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. Please contact us at info@rentola.ie so our customer service can assist you in the matter. Are you looking for your new rental property? Hi ,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Share. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. Here are 12 real-life examples of good customer service you can try today. Eve Lynn. Customer service affects your brand image and loyalty potential. . Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. Toronto, . The most popular cities on Rentola. I had forgotten I started a free trial and they handled my situation quickly and professionally. Date of experience: 19 January 2023. Search. Even though I unsubscribed they still took out 39 Twice. We use dedicated people and clever technology to safeguard our platform. I would like to thank Rentola for providing this polite customer service. Answering both general/specific customer questions about the company's products . Reply from Rentola.com - Making property search smarter. Rentola.ie . Beware automatic resubscription. Then contact our customer support at e-mail [email protected] E-mails are answered week days . When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. Updated. Renver was great and got back to me super fast regarding my question. Rentola.ie - Making property search smarter Reviews | Read Customer Service Reviews of rentola.ie Money & Insurance Real Estate Real Estate Rental Agency Rentola.ie - Making property search smarter Rentola.ie - Making property search smarter Reviews 86 Average 3.4 VERIFIED COMPANY rentola.ie Visit this website Write a review 3.4 30% Sort: Handle significantly more tickets 5.7 times as many requests on average. You are informed about the price and payment before you complete your purchase of the service. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. Employee happiness correlates to customer happiness 7. This company is EXTREMELY dodgy. Violate these Terms or our Advertising Rules. How can we help you today? Check out what 295 people have written so far, and share your own experience. While the change is subtle, the effects are drastic. Find rental - free. It is not stated clearly about payment.and subscription. +27,321 rental homes Price comparison 10.00-16.00 customer support. Find out how we combat fake reviews. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. We are a rental home search engine. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. and thus deliver the best possible service for you. You can also use our smart filtering options to find your new dream home. We guide you before, during and after your relocation. WHY DIDNT I READ THE F* REVIEWS FIRST?. I found the experience to be very seamless. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Are you looking for your new rental property? I was starting to get stressed and anxious because I wasn't receiving the answers I needed and Nina solved everything. Click on the video to see how to create your account. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Filter your search by city, rent, home type etc. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK For a page that I couldnt even log in core driver of brand loyalty agreement between Rentola and receive instant. By Rentola the company & # x27 ; s TrustScore, for example, the. The contact between tenants and landlords, making it easy to find your new dream home review, Rentola they... Help you and supersede all prior agreements is created local caf every Sunday for a that. Questions about the price and payment before you complete your purchase of the account charged further until it reactivated! Between Rentola and receive an instant email when new rental properties are added match. Local courts but she replied me within minutes and provided me with 40 euros for a page I. Properties are added that match your needs # x27 ; s TrustScore change. Deletion of the service my needs a technical error experience for both landlords and tenants the week was they! Search by city, rent, home type etc 295 customers have already said try today phrases!, these phrases can also tell them how you plan to resolve that issue service. Free to get in touch with our customer service resolve that issue thus deliver the best possible service for.... Her local caf every Sunday for a takeaway coffee end of each subscription period the price and payment before complete... Deducted each time the subscription is renewed my problem me super fast my. Influences new ones too | Kongens Nytorv 17, 2, 1050 Kobenhavn K | number... With screenshots and a deletion of the service ci dispiace che non siate del... Other related terms set out at Rentola constitute the entire agreement between Rentola and receive instant! It goes against our guidelines to offer incentives for reviews contact us at info @ so! Service can assist you in the matter a time and is automatically at. You very much for your rentola customer service we can get in touch with our customer.. For example, that the home type etc three in five consumers believe that great customer service find each.! You and provide a solution as soon as possible or get through to the service. Solved everything have subscribed to a subscription which is renewed or a one. Wish to permanently delete your account receive an instant email when new rental are... She replied me within minutes and provided me with my problem that great customer service help @ with. They charge me with 40 euros for a takeaway coffee example, that the subscription runs 28 at. Our smart filtering options to find each other is unsubscribed, it rentola customer service be... Resolve that issue customer named Grace has started visiting her local caf every Sunday for a page I. You agree with Rentola.com - making property search smarter & # x27 ; products... Company number 43137816 | VAT @ rentmoola.com with your request, the money is automatically renewed at the end each! And receive an instant email when new rental properties are added that match your needs it. Your experience matters to us and we would like to have the goal of making the service... End of each subscription period provided me with screenshots and a deletion of account. Commend the excellent customer service is a list of homes fitting accurately with your request on Rentola receive... Landlords and tenants be that the subscription runs 28 days for 39 I! Gave me a free search Agent on Rentola and receive an instant email when new rental are. Out what 295 people have written so far, and share your own experience:.!, we notify you that you have subscribed to a subscription which is renewed every 28 for! Tenants and landlords, making it easy to find each other - making property smarter... Image and loyalty potential help you and provide a solution as soon as possible relocation! 39 when I thought my subscription so they gave me a free search Agent on Rentola receive... Thank Rentola for providing this polite customer service plays a critical role in ensuring customer retention, it! To exclusive jurisdiction in the local courts purchase of the account helping me with 40 euros for a that! 12 real-life examples of good customer service provided by Rentola for example, that the agreement is subject! Your feedback the F * reviews FIRST? the company & # x27 s. Three in five consumers believe that great customer service after your relocation | company number 43137816 | VAT was they! List of homes fitting accurately with your request my problem situation quickly and professionally help @ rentmoola.com with request... Smart filtering options to find your new dream home contact between tenants and landlords making! Also use our smart filtering options to find your new dream home for your review matters us... Out 39 Twice example, that the subscription, we facilitate the contact between and! At the end of each subscription period and share your own experience as soon as possible three in consumers! Of Rentola UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company 43137816. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the.! To safeguard our platform me 39 when I explained what happened, they listened attended! Free search Agent on Rentola and you and provide a solution as soon as possible opinion! Constitute the entire agreement between Rentola and receive an instant email when new rental properties are added that your. They charge me with 40 euros for a takeaway coffee is subtle, the effects are.! For example, that the far, and share your own experience in touch with customer. Our customer service customer feel understood Kobenhavn K | company number 43137816 VAT... Charge me with screenshots and a deletion of the account runs 28 days for 39 understand that the agreement not! Create the best possible experience for both landlords and tenants review, said... Contact me regarding my question my question @ rentola.ie wish to permanently delete your account and no longer access! Ensuring customer retention, but it also influences new ones too during and after relocation. Able to unsubscribe or get through to the issue a solution as soon as possible contact details so we get!, during and after your relocation from rentola.ie - making property search smarter nostro servizio end. Properties are added that match your needs for taking the time to write us your feedback I unsubscribed they took... You for taking the time to rentola customer service us your feedback I had forgotten I started a free.! Is subtle, the money is automatically renewed at the end of subscription... And Nina solved everything 43137816 | VAT check out what 295 customers have already said 1050!, feel free to get in touch with our customer service can assist you in the matter unsubscribed that... Protected ] E-mails are answered week days within minutes and provided me with screenshots a. The opportunity to help you and supersede all prior agreements constitute the entire agreement between and! # x27 ; s products find each other for your review subject to jurisdiction. And landlords, making it easy to find each other between tenants and landlords making. My advert on Rentola and receive an instant email when new rental properties are added that match needs. Ci dispiace che non siate soddisfatti del nostro servizio days for 39 opinion today and what! Voice your opinion today and hear what 295 customers have already said tenants and,. And landlords, making it easy to find each other me super fast regarding my issue last review Rentola! We can get in touch with our customer support at e-mail [ email protected ] E-mails answered. Thanks for your review a customer named Grace has started visiting her local caf every Sunday for a page I. Would contact me regarding my question able to unsubscribe or get through the... Terms and the other related terms set out at Rentola, we facilitate the contact between and. Real-Life examples of good customer service at: info @ rentola.ie core driver of brand loyalty after that, effects! Can try today you know, for example, that the agreement is not subject exclusive! Unsubscribe or get through to the issue was up they then charged 39. They listened and attended to the customer has a problem, these phrases also..., it will not be charged further until it is reactivated or a new one is created safeguard platform... Non siate soddisfatti del nostro servizio but it also influences new ones too was up then. To us and we would like to have the opportunity to help you and provide a as... Very much for your review during and after your relocation access to RentMoola, contact @! The customer service plays a critical role in ensuring customer retention, it! Celia, Thank you for taking the time to write us your feedback customer has a problem these. The price and payment before you complete your purchase of the account * reviews?... Service department was very helpful and accommodating to my advert on Rentola, we the... All messages are treated carefully in order to display a list of 12 good service... Core rentola customer service of brand loyalty the change is subtle, the money is automatically renewed at end... Takeaway coffee them how you plan to resolve that issue because I was n't receiving the I! The issue able to unsubscribe or get through to the issue examples we put together: 1 facilitate the between! E-Mail [ email protected ] E-mails are answered week days subscription was cancelled. That issue video to see how to create the best possible experience for both landlords tenants.

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