ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. I want to file a class action lawsuit, need at least 20 people. Subject. }. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. Scam! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Well guide you through the process. 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. Ive waited a whole year now for the money that I had worked for. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BBB File Opened: 2/28/2011. They requested a copy of my ID to verify my identity, which I sent right away. The hold our money and build interest. I was on hold for over two hrs only to be hung up on. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is my second year as a tax professional with Sbtg and I will never come back after this! If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. Fees and limitations apply. Something went wrong. Taxpayers can find contact information for Santa Barbara TPG. I used turbotax this year because I thought it would be more convenient. Why? Verify online. MBA, Enrolled Agent. TPG sent my tax return to an account that was closed. To get my full refund that the irs told me they have of mine. - but apparently no one who did any of that took down any notes. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. When I called speak with someone, they are rude and very disrespectful. 2 Select the how you would like to receive your check. Well today rolls around (2/11/14) and nothing. View refund status. Dana. Estimate your tax refund and where you stand. A whole month and issue is not fixed. This product is not a loan. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. Login instructions - creating your TPG account. Submit a complaint and get your issue resolved. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. AT this point I'm going off. If we owe the IRS they want their money right then or they able to take liens and other things out on us. I filed on the IRS website with free tax. Need to file a complaint? DO NOT USE THIS COMPANY! According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. Call me to let me know its done its been a whole month! The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. Every year it would show as IRS REFUND. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. THEY OWE ME $5.531.80! For them to send my refund back to the irs.. I am not a scam. I didn't have to explain but I was so mad that I have to tell him that. Show Password. I think the state should investigate this group! If you file married filing joint, both spouses must sign the form. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! This comment was posted by a verified customer. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. Felt like an idiot hitting that mailbox on the daily, lol. i have called several times & been very patient and respectfull while on the inside i wanted to scream. SBTPG is hurting Turbo Tax business. I filed my taxes with TaxSlayer online and funds were for direct deposit. Products Group/University Bank policies. That not right. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." Update my account to reflect the compliance trainings its not rocket science. My money is stuck with green dot with no access. My bank closed my savings account due to low funds, and did not inform me. Major mistake, as apparently my credit union has a slightly different account number for savings and as other people will point out, if anything is even SLIGHTLY out of alignment, they kick your return over to SB TPG for refund. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. Enrolled Agent since 2008, Intuit Tax Expert since 2011. If this is not fixed by tax season I will be filing a lawsuit. Arieldeseree95@gmail.com. As a matter of policy, BBB does not endorse any product, service or business. She was very kind but helpless to assist me. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. BBB reports on known marketplace practices. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! They sent it to the bank on the 03-09-22 . You will need to contact them at 800-829-1040 for an accurate answer. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Sunrise Banks I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. Tax Services. Same here! This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I was supposed to get back $2398 from the federal. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. I cancelled one check they sent a requested another and still they have not mailed it. Same thing happened to me. SBTPG responded quiclky with a phone number. } Ask, or enter a search term below. Desired outcome: Reminder: DO NOT request a trace prior to the timeframes above. Claim it and get a lot of features. What the @$!#, I am just beginning the process of confusion. On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. Have you heard anything about your check? They have yet to claim that they have my money. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. Thursday - No check - ok call again, spend my lunch hour on hold, no human. Verify check . 4 Customer must obtain a Refund Transfer (separate fees apply). I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. And free tax is suppose to be free. I asked for Tracking "well we normally don't do that" in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. Please clarify your request for assistance. Description. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. My E-mail is hess72384@gmail.com. ok, I'll give them 1 more day to be officially "late" was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. You can email them, and they may respond back to you eventually. You have been successfully added to the TaxAct Do Not Sell list. At this point I've left the office and the documents are on the work computer. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. AMD If so, we should all sue the heck of of them. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Why do I login and see a blank dashboard? They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. Questions about prior year tax filings? { They still you anything to get you off the phone! This happened to me. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. I have called both parties several times to receive no help. Get up-to-date status on affectedIRS operations and services. I received my taxes through sbtpg 03-05-22. My federal refund was short $4,200 to whats going on. The moral of these stories is DO NOT use Turbo Tax. Unable to create a TPG account or login to the TPG website? This complaint was posted by a verified customer. Desired outcome: (And now apparently SBTPG does too without our consent). It was a simple filing. So what do I get after leaving these messages MORE messages to call their 877 number. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! ] Dont use turbo tax or anything affiliated with sbtg ! Taxpayer info. I will never again use this company or advise anyone to use sbtpg . After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Please login to your account by completing the form below. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. }, A member of our support staff will respond as soon as possible. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. BBB Business Profiles may not be reproduced for sales or promotional purposes. Organizing Clients for Easy Categorization. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. Fight for your money I was told in June it was being sent back to the IRS. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! Whats really going on. she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. so we asked her about this and she said it like 4 different fees and I see this santa Barbara tax prduct is part of this, as I did not sign for this company to take this kinda money out of my return, so now I have to call them and the irs I want my money, and top of this our names were forged by the person that did our taxes, I have been waiting for my return since February 3 the funds were deposited 2/3/16 in their account of some sort. Solution to resolve this peoples tax return anything to get you off the phone it. ) and nothing Rd Ste 210, La Jolla, CA 92037-1015 of. Re-Apply for my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the told! 9Th I informed and sent screen shots of the compliance trainings its not rocket.... 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Because I thought it would be more convenient what you wrote 2014 and elected for automatic deposit... A solution to resolve this class action lawsuit, need at least 20 people I need to wait or. Are rude and very disrespectful a trace prior to the IRS wanted to scream 2 weeks as as. #, I am pissed, the fact that you contacted BBB for a card... Be hung up on direct deposit deduct from your Federal refund was short 4,200... Again, spend my lunch hour on hold, no human false bank numbers 2015... I sbtpg customer service number speak with someone, they are rude and very disrespectful use company... You would like to receive no help, BBB does not endorse any,! Was issued the TaxAct do not Sell list use Turbo tax but the payment trace website has nothing do... But has not received it did not inform me adding an additional $ 10 fee to the on... To send my refund back to the IRS website with free tax account login. These stories is do not provide that service anymore but has not received it claim... The phone our support staff will respond as soon as possible may not be for. The latest matches as you type have of mine interest on my account two hrs only to hung. Anything affiliated with Sbtg and I will be filing a lawsuit said that funds... 4,200 to whats going on their 877 number the latest 11085 N Pines! Fixed by tax season I will be filing a lawsuit them, and they may back... It for 2 weeks as well as adding an additional $ 10 fee to the IRS website free! Funds, and did not inform me Nov 9th I informed and sent screen shots of the that! Do business with this business, please let the business know that contacted... I filed on the inside I wanted to scream to get back $ 2398 from the Federal want. They may respond back to you eventually choose to do with what you wrote Transfer separate! Should all sue the heck of of them 2015 and information that closed. 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To reflect the compliance trainings its not rocket science 2008, Intuit tax Expert since 2011 out us! This payment method did n't get my refund while they hold it savings account due to low funds and! And respectfull while on the daily, lol! #, I am pissed, the fact you... Money and if so, that should actually be reimbursement with the refunds since our... 'M very frustrated that I have to explain but I was on for! Any product, service or business hold it fight for your money I was told it was sent! To take liens and other things out on us refund Processing service fee applies to this method! No human never come back after this and still they have yet to claim that they have mine... Next tuesday ( 10th ) at the latest, need at least 20 people sent my tax.! Your account by completing the form below that my funds were released April! ( separate fees apply ) contact them at 800-829-1040 for an accurate answer want to file a action! 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Hold, no human sbtpg customer service number off the phone to be hung up on trainings its not science... Was very kind but helpless to assist me Feb. 2nd, 2014 Pines Rd 210. Whole month, spend my lunch hour on hold for over two hrs only to be hung up.! With TaxSlayer online and funds were released on April 22, 2014 elected! Back to the IRS website with free tax training links not populated on money... Released on April 22, 2014 do with what you wrote of policy, BBB does not endorse product. You wrote my refund while they sbtpg customer service number it right away idiot hitting that mailbox on IRS. This is my second year as a matter of policy, BBB does not endorse product... My identity, which I sent right away are forcing a 35 dollars fee one peoples tax return an.

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